Reseller Box knows that our customers take their business seriously, and as such, expect fast technical assistance that is familiar with their requirement and issue. Customer satisfaction is our top priority and we give our best to achieve the same. Our support team is available 24 hours a day, 7 days a week, 365 days a year to save the day quickly and thoroughly for our customers.
Some features unique to us are
* 24x7x365 Helpdesk/Email Support for all Customers
* Business day(1) Level 1(2) Telephonic Assistance for Premium Plan Customers
* On-site Level 3 Technicians for monitoring servers’s health
* On-site Network Engineers to watch activities day and night
* State of the art infrastructure for complete reliability
(1) Business day means 10am to 6pm (IST) Mon-Sat except any holiday in India.
(2) Level 1 concerns means, customer queries which can be answered by providing quidance and details available in form of Knowledge base, tutorial or control panel features or instantly by similar other way.