Live Support - Features and Policy
We offer customer friendly Live Support facility to our site visitors as an complimentary option.
- Live Support button is available on bottom-right side of web pages on this website and also below, which enable visitor to initiate chat feature on click.
- Live Support available between 10am to 8pm (IST) Mon-Sat for Technical Support and 10am to 6pm (IST) Mon-Sat for Sales, Billing and Domain Queries.
- Only Level 1 issues will be accepted in Technical Support department. For all other questions/query, customers are requested to raise Helpdesk ticket. In other words, any question/query or issue which is not complex and does not require system administrator check should only be reported/handled through Live Support channel.
- Live Support cannot be used for Payment tracking, Cancellation, Refund. Please raise helpdesk ticket for such concerns. We pride to respond within same business day (in 95% cases within a hour or so!) instead of keeping you waited for day(s).
- Existing tickets should not be escalated or referred using Live Support option.
- Please do not share your account user name, password, bank details, credit card information on Live Support channel. Doing so is solely at your own risk.
- Any commitments or quotation given through Live Support channel are not deemed valid. Please ask for official quotation or email message or helpdesk ticket reply in concern to your question/query.